Many customer service issues can be resolved from the topics listed below. If you need additional assistance or would like other information feel free to contact us.Contact Information
All of our customer service is handled via email. For the fastest response, please email us: Order Status, Order History and Shipping Status
Login to your account
and scroll to the bottom of the page to see your order history. You can also see the status of your shipment and view your "Wish List".
You may return any items in undamaged original condition within 30 days for a refund of purchase price less shipping and handling. Customer is responsible for return shipment fees. No exceptions. "Refused Shipments" are considered returns and are also refunded purchase price less shipping and handling. Video-line must be notified of un received shipments within 30 days of order date. After 30 days from order date, all orders are considered to be received, acceptable to the customer and final. No Refunds.
Lost or Damaged Shipments
Please contact us via email if you do not receive your order within a few days of estimated delivery, or if you receive a damaged delivery. A customer service associate will work quickly to resolve the issue.